{"id":16710,"date":"2022-03-15T16:03:57","date_gmt":"2022-03-15T09:03:57","guid":{"rendered":"https:\/\/rdi.edu.vn\/?p=16710"},"modified":"2022-03-15T16:03:57","modified_gmt":"2022-03-15T09:03:57","slug":"bon-cach-xin-loi-thay-the-sorry-for-the-inconvenience","status":"publish","type":"post","link":"https:\/\/rdi.edu.vn\/index.php\/2022\/03\/15\/bon-cach-xin-loi-thay-the-sorry-for-the-inconvenience\/","title":{"rendered":"B\u1ed1n c\u00e1ch xin l\u1ed7i thay th\u1ebf ‘Sorry for the inconvenience’"},"content":{"rendered":"\n

Vi\u1ec7c l\u1ea1m d\u1ee5ng c\u1ee5m “Sorry for the inconvenience” khi nh\u1eafn tin, vi\u1ebft mail xin l\u1ed7i v\u1ec1 m\u1ed9t s\u1ef1 c\u1ed1 n\u00e0o \u0111\u00f3 c\u00f3 th\u1ec3 mang l\u1ea1i c\u1ea3m gi\u00e1c thi\u1ebfu ch\u00e2n th\u00e0nh.<\/span><\/p>\n

\n

Khi th\u00f4ng b\u00e1o v\u1ec1 m\u1ed9t sai l\u1ea7m, m\u1ed9t s\u1ef1 ki\u1ec7n \u0111\u00e1ng th\u1ea5t v\u1ecdng hay s\u1ef1 c\u1ed1 n\u00e0o \u0111\u00f3, nhi\u1ec1u ng\u01b0\u1eddi c\u00f3 xu h\u01b0\u1edbng vi\u1ebft “Sorry for the inconvenience” (Xin l\u1ed7i v\u00ec s\u1ef1 b\u1ea5t ti\u1ec7n n\u00e0y<\/em>). C\u00e2u n\u00e0y th\u01b0\u1eddng b\u1ecb l\u1ea1m d\u1ee5ng.<\/span><\/p>\n

C\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn t\u1ed1t h\u01a1n \u0111\u1ec3 n\u00f3i l\u1eddi xin l\u1ed7i. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o:<\/span><\/p>\n

1. “I understand your frustration”<\/strong>\u00a0(T\u00f4i hi\u1ec3u s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a b\u1ea1n<\/em>)<\/span><\/p>\n

Khi \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng trong m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p, b\u1ea1n c\u00f3 xu h\u01b0\u1edbng s\u1eed d\u1ee5ng “Sorry for the inconvenience” cho m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1, v\u00ed d\u1ee5 th\u1ea5t l\u1ea1c g\u00f3i h\u00e0ng, l\u1ee1 h\u1eb9n ho\u1eb7c d\u1ecbch v\u1ee5 b\u1ecb l\u1ed7i. Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y, c\u1ee5m t\u1eeb v\u1ed1n \u0111\u01b0\u1ee3c b\u1ea1n \u0111\u01b0a ra \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m l\u1ea1i v\u00f4 t\u00ecnh tr\u1edf th\u00e0nh kh\u00f4ng chuy\u00ean nghi\u1ec7p v\u00e0 kh\u00f4ng xoa d\u1ecbu \u0111\u01b0\u1ee3c s\u1ef1 kh\u00f3 ch\u1ecbu. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i t\u1ea1o ra c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi th\u1ec3 hi\u1ec7n b\u1ea1n hi\u1ec3u quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi nh\u1eadn v\u00e0 mu\u1ed1n b\u00f9 \u0111\u1eafp cho s\u01a1 su\u1ea5t c\u1ee7a m\u00ecnh.<\/span><\/p>\n

Thay v\u00ec ng\u1ee5 \u00fd l\u1eddi ph\u00e0n n\u00e0n c\u1ee7a h\u1ecd ch\u1ec9 l\u00e0 “the inconvenience” (s\u1ef1 b\u1ea5t ti\u1ec7n<\/em>), th\u1eeba nh\u1eadn c\u1ea3m x\u00fac c\u1ee7a h\u1ecd v\u00e0 ch\u1ea5p nh\u1eadn l\u1ed7i nhi\u1ec1u kh\u1ea3 n\u0103ng s\u1ebd cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c b\u1ea1n mu\u1ed1n s\u1eeda l\u1ed7i h\u01a1n.<\/span><\/p>\n

S\u1eed d\u1ee5ng “I understand your frustration” cho th\u1ea5y b\u1ea1n th\u1ef1c s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi h\u1ecd. \u0110\u00f3 l\u00e0 c\u00e1ch m\u1ea1nh m\u1ebd h\u01a1n \u0111\u1ec3 h\u1ecd gi\u1ea3m b\u1edbt s\u1ef1 th\u1ea5t v\u1ecdng v\u00e0 c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p khi\u1ebfn c\u1ea3 hai h\u00e0i l\u00f2ng.<\/span><\/p>\n

2. “I realize this is disappointing”<\/strong>\u00a0(T\u00f4i nh\u1eadn ra \u0111i\u1ec1u n\u00e0y th\u1eadt \u0111\u00e1ng th\u1ea5t v\u1ecdng<\/em>)<\/span><\/p>\n

H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng b\u1ea1n \u0111ang ki\u1ec7t s\u1ee9c sau m\u1ed9t tu\u1ea7n l\u00e0m vi\u1ec7c b\u1eadn r\u1ed9n v\u00e0 c\u1ea7n ph\u1ea3i h\u1ee7y m\u1ed9t cu\u1ed9c h\u1eb9n \u0103n t\u1ed1i 30 ph\u00fat tr\u01b0\u1edbc khi n\u00f3 b\u1eaft \u0111\u1ea7u. G\u1eedi “Sorry for the inconvenience” c\u00f3 v\u1ebb nh\u01b0 h\u01a1i c\u00e1 nh\u00e2n \u0111\u1ec3 cung c\u1ea5p tin t\u1ee9c \u0111\u00f3.<\/span><\/p>\n

Nh\u1eadn ra s\u1ef1 th\u1ea5t v\u1ecdng l\u00e0 ch\u00eca kh\u00f3a \u1edf \u0111\u00e2y, cho th\u1ea5y b\u1ea1n \u0111ang suy ngh\u0129 v\u1ec1 c\u1ea3m nh\u1eadn c\u1ee7a h\u1ecd. H\u00e3y th\u1eed b\u1eaft \u0111\u1ea7u tin nh\u1eafn v\u1edbi m\u1ed9t v\u00e0i d\u00f2ng nh\u01b0: “I realize this is short notice, and that we\u2019ve been looking forward to meeting at your favorite restaurant all week…” (T\u00f4i nh\u1eadn th\u1ea5y \u0111\u00e2y l\u00e0 m\u1ed9t th\u00f4ng b\u00e1o g\u1ea5p v\u00e0 ch\u00fang ta \u0111\u00e3 mong \u0111\u01b0\u1ee3c g\u1eb7p nhau \u1edf nh\u00e0 h\u00e0ng y\u00eau th\u00edch c\u1ee7a b\u1ea1n c\u1ea3 tu\u1ea7n nay<\/em>). C\u00e2u n\u00e0y cho c\u1ea3m gi\u00e1c b\u1ea1n nh\u1eadn l\u1ed7i v\u00e0 c\u00f3 th\u1ec3 xoa d\u1ecbu ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n.<\/span><\/p>\n

3. “Thanks for your patience”<\/strong>\u00a0(C\u1ea3m \u01a1n v\u00ec s\u1ef1 ki\u00ean nh\u1eabn c\u1ee7a b\u1ea1n<\/em>)<\/span><\/p>\n

\u0110\u00f4i khi, nh\u1eefng \u0111i\u1ec1u kh\u00f4ng may x\u1ea3y ra, n\u1eb1m ngo\u00e0i t\u1ea7m ki\u1ec3m so\u00e1t v\u00e0 ho\u00e0n to\u00e0n kh\u00f4ng ph\u1ea3i l\u1ed7i do b\u1ea1n. V\u00ed d\u1ee5, b\u1ea1n l\u00e0m vi\u1ec7c \u1edf m\u1ed9t h\u00e3ng h\u00e0ng kh\u00f4ng v\u00e0 m\u1ed9t tr\u1eadn b\u00e3o tuy\u1ebft khi\u1ebfn chuy\u1ebfn bay c\u1ee7a h\u00e3ng b\u1ecb ho\u00e3n nhi\u1ec1u gi\u1edd. B\u1ea1n kh\u00f4ng ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 th\u1eddi ti\u1ebft kh\u1eafc nghi\u1ec7t. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, vi\u1ec7c s\u1eed d\u1ee5ng “I\u2019m sorry for the inconvenience” (T\u00f4i xin l\u1ed7i v\u1ec1 s\u1ef1 b\u1ea5t ti\u1ec7n n\u00e0y<\/em>) l\u00e0 \u0111\u1ed5 l\u1ed7i cho ch\u00ednh m\u00ecnh.<\/span><\/p>\n

Thay v\u00e0o \u0111\u00f3, h\u00e3y b\u00e0y t\u1ecf s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 c\u1ea3m \u01a1n h\u1ecd khi \u0111\u00e3 ki\u00ean nh\u1eabn ch\u1edd \u0111\u1ee3i. C\u00e2u ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 l\u00e0 “Thank you so much for your patience. We hope the conditions will be safe for takeoff soon”. (C\u1ea3m \u01a1n b\u1ea1n r\u1ea5t nhi\u1ec1u v\u00ec s\u1ef1 ki\u00ean nh\u1eabn c\u1ee7a b\u1ea1n. Ch\u00fang t\u00f4i hy v\u1ecdng c\u00e1c \u0111i\u1ec1u ki\u1ec7n s\u1ebd \u0111\u1ee7 an to\u00e0n \u0111\u1ec3 m\u00e1y bay s\u1edbm c\u1ea5t c\u00e1nh<\/em>).<\/span><\/p>\n

4. “Let me help”<\/strong>\u00a0(\u0110\u1ec3 t\u00f4i gi\u00fap<\/em>)<\/span><\/p>\n

Thay v\u00ec \u0111\u01b0a ra l\u1eddi xin l\u1ed7i, h\u00e3y \u0111\u01b0a ra gi\u1ea3i ph\u00e1p. M\u1ecdi ng\u01b0\u1eddi ph\u00e0n n\u00e0n khi h\u1ecd th\u1ea5t v\u1ecdng – kh\u00f4ng ph\u1ea3i v\u00ec h\u1ecd th\u00edch than v\u00e3n, m\u00e0 v\u00ec h\u1ecd mu\u1ed1n \u0111\u01b0\u1ee3c l\u1eafng nghe ho\u1eb7c mu\u1ed1n v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft.<\/span><\/p>\n

“I\u2019m sorry for the inconvenience of spilling red wine on your white pants” (T\u00f4i xin l\u1ed7i v\u00ec s\u1ef1 b\u1ea5t ti\u1ec7n khi l\u00e0m \u0111\u1ed5 r\u01b0\u1ee3u vang \u0111\u1ecf l\u00ean qu\u1ea7n tr\u1eafng c\u1ee7a b\u1ea1n<\/em>) s\u1ebd kh\u00f4ng l\u00e0m v\u1ebft b\u1ea9n bi\u1ebfn m\u1ea5t. M\u1eb7t kh\u00e1c, “Let me pay for your dry cleaning” (H\u00e3y \u0111\u1ec3 t\u00f4i tr\u1ea3 ti\u1ec1n gi\u1eb7t h\u1ea5p l\u00e0 cho b\u1ea1n<\/em>) c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi nh\u1eadn ph\u1ea3n h\u1ed3i t\u1eeb b\u1ea1n h\u00e0i l\u00f2ng h\u01a1n. Vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u0169ng ch\u1ee9ng minh b\u1ea1n l\u00e0 ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m.<\/span><\/p>\n

Theo vnexpress<\/span><\/em><\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"

Vi\u1ec7c l\u1ea1m d\u1ee5ng c\u1ee5m “Sorry for the inconvenience” khi nh\u1eafn tin, vi\u1ebft mail xin l\u1ed7i v\u1ec1 m\u1ed9t s\u1ef1 c\u1ed1 n\u00e0o \u0111\u00f3 c\u00f3 th\u1ec3 mang l\u1ea1i c\u1ea3m gi\u00e1c thi\u1ebfu ch\u00e2n th\u00e0nh. […]<\/p>\n","protected":false},"author":10,"featured_media":16711,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[797],"tags":[],"_links":{"self":[{"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/posts\/16710"}],"collection":[{"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/comments?post=16710"}],"version-history":[{"count":1,"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/posts\/16710\/revisions"}],"predecessor-version":[{"id":16712,"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/posts\/16710\/revisions\/16712"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/media\/16711"}],"wp:attachment":[{"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/media?parent=16710"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/categories?post=16710"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rdi.edu.vn\/index.php\/wp-json\/wp\/v2\/tags?post=16710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}